At GEYA, we are committed to providing a secure, transparent, and reliable shopping experience. From checkout to delivery and after-sales support, we want every customer to shop with confidence.
Secure Payment
We accept PayPal and major credit/debit cards where available. All payment options will be shown clearly at checkout based on your country or region.
Your payment information is processed through a secure checkout system. Credit card information is encrypted during transmission, and we use security measures such as data encryption, access control, and authorization checks to help protect customer information.
If your payment is declined, please check that your card details, billing address, and available balance are correct. Some banks may require additional verification for international transactions. You may also try PayPal or another available payment method.
Free Worldwide Shipping
GEYA offers free worldwide shipping on eligible orders. Orders are usually processed within 1-2 business days after payment is confirmed. Once your order has shipped, you will receive a tracking number by email.
Estimated delivery time is usually 3-7 business days for the United States and European Union, and 10-14 business days for Canada, Australia, New Zealand, and many other international destinations. Delivery times may vary depending on the destination country, customs processing, carrier delays, holidays, or local delivery conditions.
Orders may be shipped by YunExpress, DHL, FedEx, USPS, TNT, OCS, UPS, or other trusted carriers depending on your location.
Taxes & Import Duties Included
The price you pay at checkout includes applicable import duties and customs taxes for orders shipped through our designated carriers. This means you normally do not need to pay extra import duties when your package is delivered.
If a carrier or customs office asks you to pay additional duty or tax, please contact us at support@geyawatches.com before making the payment. Our support team will help check the shipment and provide assistance.
Please note that currency conversion fees, bank charges, international transaction fees, remote-area delivery fees, or charges caused by incorrect shipping information are not included in this tax-inclusive policy.
30-Day Returns & Refunds
You may request a return within 30 days of receiving your order. Returned items must be unused, unworn, with tags attached, and in the original packaging.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund to your account.
If the return is caused by a product quality issue or an incorrect item sent by GEYA, we will provide support according to our return policy.
Two-Year Warranty
Every GEYA watch is covered by a two-year warranty from the date of purchase against manufacturing defects.
If a valid warranty issue occurs, we will repair or replace the watch free of charge. The warranty does not cover accidental damage, normal wear and tear, improper use, water damage caused by misuse, or repair by unauthorized service providers.
Need Help?
If you have any questions about payment, shipping, tax, returns, refunds, or warranty service, please contact our customer service team.Email: support@geyawatches.com
Phone: +1 (202) 200-9405
